Felicia Fiore
Product | Strategy | Transformation
- Role
- Director Product, Global Commercial Services at American Express
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Felicia Fiore
Impact-driven product leader with a proven track record of leading global cross-functional teams, driving strategic vision, and delivering innovative, customer-centric solutions to complex business challenges. A big-picture thinker and creative problem solver, known for cultivating collaborative, high-performing teams and launching scalable, future-proofed products. Adept at aligning enterprise modernization with global product strategies, balancing long-term platform investments with rapid delivery of impactful enhancements. Passionate about building loyalty-driving experiences, optimizing business performance, and shaping the next generation of digital product innovation at scale.On a personal level I am very passionate about educational outreach at the middle & high school level with a focus on STEM. For fun, I am usually planning my next outdoors adventure, you can find me near a body of water or hiking up a mountain. I also love experiencing new cultures through food and will try anything once. I tend to live dangerously with my culinary palette, and I have only regretted that once (hint: it was a fruit).Always eager to collaborate with forward-thinking professionals, share insights, and learn from others. Specialties: Marketing technology, Product Management, Project Management, Integrated Product Development, Business Transformation, Digital Innovation, Agile Methodology, Continuous Process Improvement, Strategic Planning, Resource Management, Change Management, Customer Relationship Management, Root Cause Analysis, Hardware & Software Integration, Customer Insights, User Experience, Data Analysis, Full Product Development Lifecycle Management, architecture optimization, AI, Rules based models, Rally, JIRA, Confluence, H••••••••@gmail.com
Experience
Director Product, Global Commercial Services
Jul 2024 — Present
Executing complex modernizations and capabilities across global commercial products, enhancing experiences for our Corporate & Small Business clients while driving revenue growth.Balanced long term platform investments with delivery of high impact product enhancementsBuilt and scaled a high performing team, defining team structure and engagement strategies accelerating execution & collaboration across product, tech, and business.Developed integrated product roadmaps aligning global partner demand with enterprise modernizations, ensuring a cohesive client experience. Global spend limit product enhancements driving ~$30M in incremental corporate spend through modernized controls and streamlined client communication strategy.Real-time loyalty enrollment enhancements improving customer onboarding and engagement.
Education
Hofstra University
BS, Mechanical Engineering & Mathematics
Indiana University - Kelley School of Business
Master of Business Administration - MBA, Strategic Management & Corporate Innovation
2016 — 2018
Rensselaer Polytechnic Institute
ME, Mechanical Engineering
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