Felicia Duhaney

About Felicia Duhaney

Great things never come from comfort zones.” Client-focused operations…

Experience

1. Client Relations Manager

   Innercity Weightlifting Icw

   Sep 2022 — Present · Boston, MA, US

   InnerCity Weightlifting (ICW) is a non-profit organization founded in 2010. The goal of the organization is to amplify the voice and agency of those most impacted by systemic racism, mass incarceration, and street violence. ICW provides workforce development, pathways for financial stability and economic mobility for its participants.Member Engagement: • Greet members and visitors and provide information about gym facilities, programs, and services. • Address member inquiries and concerns promptly and professionally. • Promote gym programs, classes, and events to enhance member engagement and retention.Membership Management: • Process new memberships, renewals, and cancellations accurately. • Maintain and update member records in the gym’s database. • Assist members with account issues, billing questions, and membership changes.Administrative Duties: • Manage front desk operations, including answering phones, responding to emails, and handling mail. • Schedule appointments and tours for prospective members. • Assist with administrative tasks such as filing, data entry, and inventory management. Facility Management: • Ensure the front desk area clean, organized, and welcoming. • Monitor and maintain the cleanliness and functionality of gym equipment and facilities. • Report any maintenance or safety issues to the appropriate personnel.Community Engagement: • Support and promote community outreach initiatives and events. • Foster a positive and inclusive environment for all members and staff. • Collaborate with team members to develop and implement strategies for member retention and satisfaction.

Education

• Bunker Hill CC

  Associate's degree

• University of Massachusetts Boston

  Bachelor's degree