Felicia W.
Senior Director, Support Services
- Role
- Zillow
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Felicia W.
Summary of QualificationsA Customer Service Leader with service/contact center experience in operations, training, vendor management and expense control. A creative, high-energy administrator that can handle multiple projects with strong interpersonal, development and leadership skills. Specialties: ACD, auditing, budget preparation, budgeting, business development, call center, Medicare, coaching, customer service, data entry, decision making, delivery, documentation, executive management, forecasting, Microsoft Office Suite, policy analysis, project management, reports, research, scheduling, script writing, simulation, staff management, supervisory skills, symposium, trend, troubleshooting, typing, BPO, vendor relations,
Experience
Present
Education
University of South Alabama
Bachelor of Arts (BA), Communications
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