Felicia Smith

About Felicia Smith

Fleet Manager at Avis Budget Group with 4+ years of progressive leadership experience across high-volume airport operations. Promoted three times, with a proven track record of improving fleet efficiency, optimizing utilization, and driving revenue through data-informed decision making. I specialize in managing key financial drivers including pricing strategy, yield performance, and fleet lifecycle (in-fleeting and de-fleeting across multiple channels). My role requires close collaboration with cross-functional teams to improve operational performance and implement scalable process improvements. Beyond operations, I’m passionate about people development. I’ve created training programs for new managers and sales agents, improved employee engagement and retention, and coached teams to increase sales performance and service quality. I bring experience across 5 international and 4 regional airport locations, giving me a strong ability to adapt quickly, lead diverse teams, and deliver results in fast-paced, high-demand environments. I’m always looking to grow within fleet, operations, and distribution strategy—and open to opportunities that expand my impact at a larger scale.

Experience

1. Fleet Manager

   Avis Budget Group

   Apr 2023 — Present · Tampa, FL, US

   Develops, implements and communicates operating plans to maximize fleet utilization-Coordinates automotive repairs and all activities related to repairs and maintenance including percent out of service, overdue idle cars, vendor cycle time, days to deletion and quality average grade-Oversees, manages and maintains vendor relationships and workload assignments ensuring established service levels and standards are met-Manages performance of team members/employees against business plan by setting, communicating, monitoring and updating goals as needed for KPI\'S on a consistent basis-Forecasts, budget sand manages key financial drivers including S&W, in fleeting new/ and or used cars into the fleet and de-fleeting vehicles to sale, auction and/or other alternative channels-Manages all facets of employee relations, including, but not limited to, implementing HR policies and practices in a consistent and fair manner in accordance with company policies and parting with HRBP where appropriate.

Education

• Kansas State University

  Bachelor's degree, Human Development and Family Studies, General