Felicia S.
Salesforce Administrator | SaaS Support Professional | 2x Salesforce Certified
- Role
- Support Specialist Ii, Salesforce at Intellistack
- Location
- Buffalo, NY, US
- LinkedIn followers
- 500 followers
About Felicia S.
Experienced Technical Support Specialist with a strong background in Salesforce administration (2x certified), SaaS support, and network technology. Adept at troubleshooting complex system issues, managing escalations, and optimizing CRM workflows to enhance operational efficiency. Proven track record in API integrations, revenue attribution, and billing systems, ensuring seamless customer experiences. Passionate about driving automation, identifying software improvements, and collaborating with cross-functional teams to improve product performance. Always eager to leverage my expertise in SaaS solutions and technical support to empower businesses and streamline operations.
Experience
Support Specialist Ii, Salesforce
Jan 2024 — Present · IN, US
Education
Buffalo Seminary
High School Diploma
Cloud Code Academy
Salesforce Development
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