Felicia P. Williams
Financial Services Risk Management, Governance & Control, Process Improvement and Project Management Leader | Compliance and Governance | Strategic Planning | Operational Excellence
- Role
- Vice President, Senior Risk Governance & Reporting Consultant at Truist
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Felicia P. Williams
A Financial Services Business Transformation, Program, and Project Management Leader with over 20 years of experience with companies that include TIAA, Bank of America, and Wells Fargo. Extensive experience developing and delivering strategic business initiatives, leading cross-functional teams, and delivering large-scale change and operational efficiencies across multiple lines of business. Deep understanding of the insurance and financial services ecosystem, with awareness of emerging trends, technologies fostering a spirit of business transformation, continuous improvement supporting high-priority, organization-wide initiatives, and partnering with senior leaders to deliver measurable business outcomes impacting internal and external customers and clients.Strong ability to frame complex business problems and opportunities using structured thinking, data analysis, and strategic insight along with providing senior leadership and management of large, complex, and multifaceted M&A due diligence and post-merger integration activities. Plan and coordinate project timelines, stakeholder communication, project scope definitions, budgets, process and solution mapping, and establishing and monitoring Key Performance Indicators (KPIs and Key Risk Indicators (KRIs).In addition to my work experience, earned a Master’s in Business Administration from Troy State University and a Bachelor of Science in Finance from Auburn University. Also, earned a Scaled Agile Framework (SAFe) Practitioner Certification, a Green Belt Certification for the Individual Retirement Account (IRA) Project (TIAA), and a Green Belt Certification for the Non-Qualified 401(k) Restoration Plan Changes Project (Bank of America). Also, a member of the United States Army Reserve in Operation Desert Shield and Desert Storm.Key Business Transformation. Program, and Project Management Skills• Change Management and Process Improvement• Process Mapping• Data Analysis and KPI Management • Program and Project Management• Business and Strategic Planning• Stakeholder Management and Communication
Experience
Vice President, Senior Risk Governance & Reporting Consultant
Sep 2025 — Present · Charlotte, NC, US
Provided first line of defense risk leadership for Enterprise Technology at Truist, ensuring effective execution of risk programs. • Collaborated with leadership and second line of defense program owners to develop and implement a robust risk framework. • Facilitated execution of key risk framework components, enhancing overall operational risk management across the organization.
Education
Troy University
Master of Business Administration (MBA), Human Services, General
1996 — 1998
Auburn University at Montgomery
Bachelor of Science - BS, Finance, General
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