Felicia Moreno
Healthcare Operations | Driving better patient care by building efficient and scalable healthcare operations
- Role
- Director of Operations at SCAN
- Location
- Riverside, CA, US
- LinkedIn followers
- 500 followers
About Felicia Moreno
With over two decades of healthcare operations experience, I have a proven track record in building and leading high-performing teams across clinics, mobile operations, ISNP, and call centers. My expertise spans strategic planning, process optimization, and cross-functional collaboration to drive efficiency, improve patient outcomes, and support organizational growth. I specialize in managing complex operational structures, implementing innovative care models, and leading initiatives that enhance service delivery while aligning with both regulatory standards and business goals.I am passionate about transforming healthcare delivery through thoughtful leadership, technology integration, and continuous process improvement. My experience includes overseeing large teams, managing member services, and ensuring compliance with CMS and MOC audits, all while maintaining a focus on patient-centered care.
Experience
Director of Operations
Nov 2021 — Present · CA, US
Education
Whittier College
Leadership certification, Health/Health Care Administration/Management
2016 — 2017
Skills
- Microsoft Office
- Electronic Medical Record (Emr)
- Hipaa
- Health Insurance
- Managed Care
- Strategic Planning
- Management
- Team Building
- Training
- Leadership
- Healthcare Management
- Ehr
- Medicare
- Customer Service
- Microsoft Excel
- Healthcare Industry
- Healthcare
- U.s. Health Insurance Portability and Accountability Act (Hipaa)
- Insurance
- Emr
- Process Improvement
- Medicaid
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