Felicia Lee
Sales Coordinator | Aspiring Account Manager | Client Relationship & Retention | Logistics & Process Improvement
- Role
- Sales Coordinator Aspiring Account Manager at West Fraser
- Location
- Memphis, TN, US
- LinkedIn followers
- 500 followers
About Felicia Lee
I am a Strategic Account Manager with 15+ years of experience driving customer success…
Experience
Sales Coordinator Aspiring Account Manager
Dec 2021 — Present · Germantown, TN, US
As a Sales Coordinator, I support client accounts by preparing accurate quotes, resolving pricing and shipping issues, and ensuring smooth order fulfillment. I act as the primary point of contact for customers, collaborating with logistics, finance, and operations teams to deliver consistent service and strengthen client relationships.Key Highlights: • Generated detailed quotes for yellow pine wood grades and dimensions, improving response time and order accuracy. • Coordinated with carriers and warehouses to resolve shipping issues, helping maintain a 98% on-time delivery rate. • Entered and resolved claims for pricing discrepancies, reducing claim resolution time by 40%. • Strengthened customer confidence by investigating incorrect/damaged shipments and coordinating timely replacements. • Contributed to a 25% boost in customer satisfaction through proactive communication and issue resolution.
Education
Melrose High School
High School Diploma
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