Felicia Knary
Product Manager at John Deere
- Role
- Product Manager, Ecommerce at John Deere
- Location
- Moline, IL, US
- LinkedIn followers
- 500 followers
About Felicia Knary
SPECIALIZED PRODUCT MANAGEMENT INFORMATION TECHNOLOGY SKILL SET25+ years Dedicated Program and Product Management Experience with Stellar Global Customer Relationship Skills and Experience Solid History of Maintaining Outstanding Retention Levels with Customers, Vendors, Dealers and Clients Proven Ability to Communicate Concepts to Key Stakeholders with Different Backgrounds and Across All Organizational Levels Great Team Leadership, Mentorship and Development Skills and Experience Strong eBusiness and Content Management Experience Solid Work Ethic, Attention-to-Detail, Creativity and Follow Through Proven Ability to Meet Deadlines, Handle Pressure and Make Impactful Contributions Well Respected by Clients, Peers and Executives
Experience
Product Manager, Ecommerce
Aug 2019 — Present
Enabled scalable growth by launching Shop.Deere Admin Back Office, streamlining the dealer ecommerce capabilities & management leveraging the back offices- Successful product management for multiple products with multiple engineering development teams- Led e-commerce fulfillment integration in 9+ months to get us to our initial minimal valuable slice and launch of shop.deere.com. Delivered order fulfillment foundation & system integrations that allows customer order routing to dealer business systems, shows customer’s accurate pricing & inventory availability, saves time & money for shipping, and reduces operational costs- Using infrastructure & integrations to facilitate $150M customer parts sales for dealer fulfillment thru the global John Deere Parts Checkout, Cart Routing, & API services. And same common infrastructure & integrations assist other JD dealer & customer solutions for ordering parts seamlessly.
Education
Black Hawk College
48 Credit Hours toward A.A. Degree, Computer Science
Skills
- Product Management
- Customer Support
- Employee Engagement
- Account Management
- Cross-Functional Team Leadership
- Customer Service
- Business Process Improvement
- Management
- Product Marketing
- Project Management
- Manufacturing
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