Felicia Kay Johnson
Associate Director @Verizon
Richmond, VA, US
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Feb 2020 — Present
Associate Director @Verizon
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EDUCATION
2009 — 2011
Ashworth College
Business Administration and Management, General
2023 — 2024
Waldorf University
Organizational Leadership
2017 — 2019
Strayer University
Bachelor of Business Administration - BBA
SKILLS
Customer RetentionCustomer ServiceStrategic PlanningCustomer ExperienceEmotional IntelligenceLeadership Development CoachingLeadershipPublic SpeakingCall CentersBusiness Process ImprovementCall CenterProcess ImprovementTrainingCustomer SatisfactionCall Center DevelopmentInsuranceTeam BuildingSales
ABOUT FELICIA KAY JOHNSON
With a robust background in leading Contact Centers and Sales Management at Verizon, my…
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