Felicia Jackson

About Felicia Jackson

Accounting/Finance professional engaged in ensuring purchasing and payment transactions are posted correctly to internal accounts, and issued correctly to our clients in accordance with accounting/purchasing guidelines and contractual agreements.Specialties: Account ReconcilementCollaborative Problem SolvingData AnalysisProcedure DocumentationStrategic PlanningTraining/Developing/Coaching

Experience

1. Accounts Payable Invoice Processing Manager

   KeyBank

   Nov 2019 — Present

   Provides day to day leadership and guidance to invoice processing team members. Responsible for staff scheduling to include: work assignments/rotations, employee training, employee vacations, employee breaks, overtime assignment, back-up for absent employees, and shift rotations• Leads and oversees the people management and team development, including the selection, performance management (KPIs), coaching, ongoing feedback and implementation of short and long-term objectives for the team.• Plans and develops systems and procedures to improve the effectiveness and efficiency of the department. Seeks ways to leverage team to improve process and efficiencies as well as understand and address the root cause of problems.• Assists in managing operational activities of the department to include: staffing levels and performance, and continuous improvement goals.• Identified and resolves business processes and problems. Proposes and implements solutions to enhance efficiencies including partnering with cross-functional teams to achieve required results.• Maintains clean AP Aging by working with internal partners as well as suppliers on any issues and discrepancy.• Resolves escalated issues from processing team and/or vendors/suppliers. Coaches staff to resolve complex or exceptions, disputes, payment terms and non-compliance• Responsible for ensuring proper internal controls are consistently being monitored. Point of contact for internal and external related to Accounts Payable processes.• Communicates with internal / external groups on existing & new departmental operations, policies and activities including acquisitions. Performs other duties as assigned. This position requires significant AP knowledge. The incumbent will also possess the ability to work cross functionally to support AP operations as well as partner with IT to drive enhancements into the system and gain efficiencies.

Education

• The University of Toledo

  BBA, Finance

  1988 — 1992

Skills

• Project Planning
• General Ledger
• Strategic Planning
• Access
• Procurement
• Customer Service
• Data Analysis
• Business Process
• Software Documentation
• Banking
• Change Management
• Accounting
• Business Process Improvement
• Process Improvement
• Auditing
• Finance
• Management
• Financial Analysis
• Invoicing
• Analysis
• Accounts Payable