Felicia L. Dicks
Certified Scrum Product Owner, Project Manager & Salesforce Business Analyst with 14+ Years of Experience (Incl. 8 in Agile Environments) | Adaptable Team Leader | Seeking New Opportunity
- Role
- Salesforce Learner Success Advocate at Ziplines Education
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Felicia L. Dicks
I’m a PMP, CSPO, and Salesforce Certified Business Analyst with a passion for driving…
Experience
Salesforce Learner Success Advocate
Feb 2025 — Present
Empowering Learners for Success | Apply Salesforce expertise to coach and support 32 learners through their Salesforce Administration program to ensure course completion and skill development. Creator of safe spaces for exploration of the program materials with scheduled office hours for students.Facilitating Engaging Live Sessions | Facilitate 2 live sessions per week for 20+ students, addressing learner questions, guiding live working sessions, and collaborating with facilitators to create an interactive and effective learning environment.Tracking Progress & Driving Retention | Monitor learner engagement, identifying at-risk participants, and implementing proactive interventions to maximize success rates. No one left behind!Improving Program Outcomes | Improve program effectiveness by gathering learner feedback, reporting key metrics, and iterating approach to enhance the learning experience for future cohorts.
Education
Burlington Township High School
High School Diploma
Rutgers University
Bachelor of Science (B.S.)
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.