Felicia A. Hurst
Senior Director Patient Experience @Children's Health
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WORK HISTORY
Senior Director Patient Experience @Children's Health
Dallas, TX, US
EDUCATION
Talladega College
Bachelor of Computer Science
University of Phoenix
Master of Business Administration - MBA, MIS
ABOUT FELICIA A. HURST
With over 10 years of experience in customer and patient experience, I am passionate about creating positive and memorable interactions for the people I serve. As the Senior Director of Patient Experience at Children\'s Health, I lead a team of professionals who are dedicated to improving the quality, safety, and experience of our patients and families. I also leverage my MBA and hospitality background to design and implement innovative strategies and initiatives that enhance the culture, environment, and services of our organization. In my previous role as the System Director of Customer Experience and Hospitality at OhioHealth, I was responsible for developing and executing a comprehensive customer experience program that increased patient loyalty, employee engagement, and operational efficiency. I have also honed my skills in process improvement, problem solving, and project management in various roles in the healthcare industry. I am motivated by the mission of Children\'s Health to make life better for children, and I am committed to bringing diverse perspectives and experiences to the team.
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