Felice H.
Senior Customer Success Manager @Northbeam
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WORK HISTORY
Senior Customer Success Manager @Northbeam
EDUCATION
El Camino College
A.S. Fashion Merchandising, Fashion Merchandising
Pepperdine Graziadio Business School
Master of Science - MS, Management and Leadership
The Art Institute of California-Los Angeles
Bachelor of Science (BS), Fashion Marketing and Management
ABOUT FELICE H.
Strategic customer success and business leader with 10+ years of experience driving growth, adoption, and retention across SaaS, ad tech, e-commerce, and data driven platforms. I partner closely with cross-functional teams and executive stakeholders to translate complex data into scalable strategies that deliver measurable business impact.Known for a learn and be curious mindset and a dive deep approach, I lead through insight, influence, and execution, identifying root causes, challenging inefficiencies, and designing solutions that improve performance for both customers and organizations. I’ve led global initiatives, mentored high-performing teams, and helped shape customer centric strategies that balance innovation with operational excellence.
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