Feisal Paruk
Servicenow Business Analyst - People, Governance & Comms and Legal - Experience & Enablement @HSBC
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WORK HISTORY
Servicenow Business Analyst - People, Governance & Comms and Legal - Experience & Enablement @HSBC
London, GB
Leveraged my in-depth understanding of HSBC\'s global HR process and systems architecture from previous engagements with them, to support the implementation of their resourcing and onboarding contact centre operations within ServiceNow HRSD virtual agent and case management.
EDUCATION
University of South Africa/Universiteit van Suid-Afrika
Bachelor of Commerce, Information Systems
IDS Scheer
Certificate , Process Modelling with ARIS
Software Futures
Certificate , UML and the Rational tools
Faculty Training Institute
Certificate in Business Analysis
Now Learning
Certification , Servicenow Business Process Analyst
SKILLS
ABOUT FEISAL PARUK
I am a seasoned business analyst with extensive experience across multiple business domains. I have successfully led analysis teams in multiple digital transformation and continuous improvement projects, collaborating closely with project managers, architects and developers to implement robust and cost-effective solutions. My experience covers the full systems development lifecycle from business case/RFI/RFP to post deployment hyper-care. In my career as a contractor, I have built and maintained strong relationships with clients through reliability and consistent delivery, and as such I have been re-contracted by the same client on multiple occasions.I have extensive experience with a complex global Servicenow HRSD multi-integration MVP+ implementation, particularly the Employee Relations (ER) module.Specialities: Servicenow HRSD, ARIS process modeling, Agile Scrum/Kanban, IBM BPM 7.5, CX, UX, CJM (Customer Journey Mapping), Wireframing, HRIS, JIRA, HR Transformation, Digital Transformation, Generative AI, CRM Project Experience Summary:HUMAN RESOURCES (People and Organisation)Workforce AdministrationEmployee Relations & Whistleblowing Case ManagementHR Service Delivery (HRSD)Payroll and Time & Attendance ManagementBenefitsGlobal Job CatalogueAbsence ManagementRecruitment and OnboardingTalent ManagementTraining and MentoringREGULATORY COMPLIANCESenior Managers and Certification Regime (SMCR)WhistleblowingRegulatory - Anti Money Laundering (AML)Credit Risk ManagementPENSIONSUK Pensions Reporting Intranet Portal DesignUK Pensions submissionTELECOMSPartner Product Co-development Process designProduct Development Process EngineeringCorporate Sales Process EngineeringCredit VettingeCommerce (mobile)Sales CommissionsMobile Number PortabilityProduct Development Process EngineeringWholesale Billing (mobile)Wholesale Billing (fixed line)BANKINGCredit Card Risk Management and Decision AnalysisInternal Audit ManagementInter bank settlements, treasury and payment process modelingGOVERNMENTNational Traffic Information System
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