Felicia Lynn Henderson

About Felicia Lynn Henderson

At Kreativ Consulting Agency, my role as Executive Consultant in Strategy and Design allows me to leverage my expertise as a change leader and storyteller to design transformational products that create an impact. We have successfully carved out empathy driven solutions and implemented strategic roadmaps that have bolstered platform optimization, localization and extensibility.My commitment to innovation is underpinned by a strong foundation in cloud strategy and customer partnership, skills honed over 15+ years as a Global Principal Consultant. The team and I thrive on collaboratively achieving company objectives and fostering client relationships that enable organizations to realize their full potential in a rapidly evolving business landscape.

Experience

1. System Designer & Service Delivery Manager

   Anthology Inc

   Nov 2020 — Present · Los Angeles, CA, US

   Led managed services delivery and systems design for D365 Finance & Operations implementations across a portfolio of higher education institutions — supporting colleges and universities through go-live and post-implementation optimization- Served as primary service delivery lead for a portfolio of 6–15 higher education clients, managing ongoing system performance, user adoption, and operational continuity post-implementation- Designed and optimized finance and operations workflows within D365 F&O, including integrations with student information systems- Managed organizational change management (OCM) efforts to drive system adoption and minimize disruption during and after ERP transitions- Delivered managed services support to reinforce system learning, extensibility, and continuous improvement across client environments- Partnered with cross-functional stakeholders — finance, IT, and academic operations — to assess system performance and implement targeted improvements

Education

• Howard University

  Bachelor's degree, Business Administration and Management, General

  2004 — 2008

• The New School

  Master of Science - MS, Global Strategic Design and Managment

Skills

• Visio
• Quality Assurance
• Management
• Software Development
• Risk Management
• Requirements Gathering
• Training
• Sharepoint
• Integration
• Change Management
• Erp
• Project Management
• Data Analysis
• Requirements Analysis
• Business Process Improvement
• Business Analysis
• Analysis
• Pmo
• Management Consulting
• Business Process Design
• Business Process
• Consulting
• Program Management