Federico Suriano
Senior Workforce Analyst @GetYourGuide
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WORK HISTORY
Senior Workforce Analyst @GetYourGuide
Berlin, DE
EDUCATION
Colegio San Francisco
Bachelor's degree
ESI school of Management
Bachelor's degree, Business Administration
ABOUT FEDERICO SURIANO
A professional with more than +10 years of experience in workforce management, people operations, vendor management and BPO industries. Being able to develop teams, work with complex situations, balance and prioritize multiple responsibilities in collaboration with different departments.Expertise in:• Workforce Management - WFM• BPO Vendor Management and processes• Customer Service care & Optimization• Finance & Budget Knowledge With different skills like: Attention to detail, Customer Relations, Employee Coaching, Problem Solver, project management, Teamwork & Planning/Organizing
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