Federico Murru
Customer Service Advisor @Concentrix
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WORK HISTORY
Customer Service Advisor @Concentrix
Manchester, GB
Monitoring agent performance and scoring for quality reviews• Responded to customer complaints via email, successfully resolving over 95% of escalations,positioning me as one of the top performers in complaint resolution.• Promoting products and services online• Assisted in developing customer service strategies.• Organising and performing multiple tasks accurately and in a timely manner on three different platforms (Salestorce, Zendesk and Sprinklr)• Monitored social media mentions, identifying and resolving negative feedback to mitigate reputational risks and enhance customer satisfaction.• Engaging with customers on Facebook, Twitter and Instagram• Staying up to date on best practices and emerging trends in social media
EDUCATION
University of Essex
Bachelor's degree, Business and Marketing
Another Avenue
Digital marketing
Meucci
Secondary School Diploma in Electronic Engineering, Electrical, Electronic and Communications Engineering Technology/Technician
Reception Academy
Receptionist diploma, Front desk
Aulab
Full Stack Developer
ABOUT FEDERICO MURRU
Dedicated and results-driven Customer Service Advisor with a strong foundation in digital marketing and a passion for Sales.
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