Federico Giuseppe Fed Goretti
Claims Handler @Gallagher
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WORK HISTORY
Claims Handler @Gallagher
London, GB
As a Claims handler within Gallagher’s dynamic brokerage team, I manage the end-to-end claims process across London Market and Binding Authority portfolios. My role focuses on delivering timely, accurate, and client-centric claims handling while supporting operational excellence.Key Responsibilities:Manage claims from first notification through to resolution, ensuring compliance with regulatory and internal standardsLiaise with insurers, clients, and solicitors to expedite claims and maintain transparent communicationMaintain and reconcile Bordereaux and Loss Fund files, ensuring data integrity and timely reportingProvide technical advice and updates to clients throughout the claims lifecycleCollaborate with internal teams to resolve complex claims and support retention and growth initiativesMonitor market developments and regulatory changes to enhance claims handling practicesProduce accurate claims statistics and maintain up-to-date records in Gallagher’s systemsUphold Gallagher’s values by putting clients at the heart of every decision
EDUCATION
Istituo Alberghiero Di Stato Di Pesaro
Tecnico Delle Attività Alberghiere, Settore Turistico
Università degli Studi di Urbino Carlo Bo
Psicologia
ABOUT FEDERICO GIUSEPPE FED GORETTI
Stepping into the world of property insurance at Gallagher has been the most energising chapter of my career. I thrive in claims handling—where technical accuracy, empathy, and operational discipline come together to restore normality for clients when they need it most. Every claim is a story, and I take pride in guiding it with clarity, fairness, and a genuine commitment to doing things right.My background in customer operations and software support has shaped the way I work today: methodical, solution‑driven, and always focused on improving processes. From managing escalations to refining workflows, I’ve built a career on turning complexity into structure and uncertainty into action. Those foundations now empower me to navigate policy interpretation, supplier coordination, and settlement negotiation with confidence and precision.What motivates me is simple: helping people. Whether it’s supporting a homeowner through a stressful loss or collaborating with colleagues to streamline our internal processes, I bring the same energy—professionalism, curiosity, and a drive for continuous improvement.I’m proud to be part of Gallagher, and I genuinely enjoy every minute of this journey. Insurance is more than a job for me; it’s a craft I’m committed to mastering.
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