Federico Ciocca
Customer Care Business Process Expert @Opella
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WORK HISTORY
Customer Care Business Process Expert @Opella
EDUCATION
Università degli Studi dell'Aquila
Master’s Degree in Management Engineering
Università degli Studi dell'Aquila
Industrial Engineering, Management branch
ABOUT FEDERICO CIOCCA
Customer Care & Supply Chain Expert | Process Optimization | Performance Excellence Experienced professional in Customer Care, Supply Chain, and Business Process Optimization, currently driving the O2S and P2C process strategy and automation for Opella Healthcare (Sanofi CHC). With a strong focus on agility, entrepreneurship, simplification, and accountability, I lead initiatives that enhance operational efficiency, optimize customer care processes, and drive digital transformation. Over the years, I have held key roles in Order Management, Stock & Distribution, KPI Analysis, and Master Data Management, collaborating with 3PL partners and corporate stakeholders to streamline workflows and ensure excellence in execution. Passionate about innovation and continuous improvement, I am committed to delivering simplified, efficient, and customer-centric solutions that align with Opella’s mission to make self-care a reality for everyone. International experience | Results-driven problem solver
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