Federica Villanova
Macs Service Manager, Uk and Ireland @Miltenyi Biotec
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WORK HISTORY
Macs Service Manager, Uk and Ireland @Miltenyi Biotec
London, GB
Managed teams supporting customers’ success: technical support, engineering, application and training services• Integrated support functions with sales and marketing strategies to drive instruments sales revenue.• Collaborated with cross-functional teams to enhance support services and optimize customer experience.
EDUCATION
CIM | The Chartered Institute of Marketing
Certificate in Professional Marketing
Polytechnic University of Marche, Italy
PhD
Alma Mater Studiorum – Università di Bologna
Master Degree
Imperial College London
visiting PhD student
SKILLS
ABOUT FEDERICA VILLANOVA
Expert biotech manager with over 16 years of experience in the field. Skilled on all aspects of customer support (technical support, service, application and training), and key accounts satisfaction. Strong technology information background with commercial experience and marketing passion.
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