Federica Ferraro

WORK HISTORY

EDUCATION

ABOUT FEDERICA FERRARO

My job involves people and understanding their true motivations, feelings, and needs. I love to dig into customer problems and creating exceptional user experiences. I currently work in the Customer Engagement field, previously as a UX Researcher, Service, and UX Designer with a diverse background that includes roles as a Social Media and Digital Marketing Specialist. Having ventured into entrepreneurship in England, specifically in Brighton & Hove, I successfully opened an Italian restaurant and collaborated closely with a Media Agency. Upon returning to Italy, I made a deliberate shift in my career trajectory to align with my true passion for Communication and Design. I contribute my skills and expertise as Customer Engagement Specialist at Enel Group in Italy. My professional journey reflects a commitment to understanding user needs and delivering impactful and improved solutions. I am dedicated to achieving gratifying results and pushing the boundaries of user-centric engagement. My critical thinking and adaptability allow me to navigate challenges, while creativity and attention to detail define my commitment to innovative solutions. To summarize, I like making everyone life\'s easier. Recognizing the importance of work-life balance, I am committed to fostering a balance between professional and personal aspects. Open to new opportunities, I am eager to contribute my creativity and skills to projects that prioritize a seamless and enjoyable user experience.