Febriandini Regar Bourikas
- Role
- Technical Project Manager at IQVIA
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Febriandini Regar Bourikas
A project management professional that is highly capable of problem-solving strategies…
Experience
Technical Project Manager
May 2023 — Present
Serve as a point of contact with customers for the assigned projects - Work with customers and project management teams to gather requirements and translate them into technical specifications - Develop project milestones and manage timelines throughout the project life-cycle - Manage the day-to-day of ticketing queue for clients ensuring completion in line with client needs/expectations - Help prepare recurring internal and external meetings and advise on project status progression - Ensure all tickets are up to date, responsible for ticket escalation as needed - Build out weekly client slides, provide details of projects\' statuses - Participate in QA, UAT, & production deployment support related to various customer engagements - Collaborate with product development team to support platform functionality - Provide Tier 2/3 technical support for custom integrations - Participate in process improvement and work in support/ testing environment - Drive resolution to remediate both routine and non-routine problems and hold resources accountable to provide permanent solutions designed to improve the customer experience
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