Fanny Carolina Zamora

About Fanny Carolina Zamora

My goal is always the same - to do great things with great people.I\'m a growth-driven leader with 6+ years of experience in marketing, client relationship building, and customer management in both corporate and tech start-up and environments. In addition to having an enthusiastic passion for bringing a voice to brands by using various social media verticals, I have solid experience collaborating with marketing, communications, product and technology teams in order to build a strong internal support, define OKRs and ensure team and client ROIs are met. Specialties Include: Brand and Marketing Strategies, SaaS and CRM Software, Social Media Marketing, Social Media and Community Platforms, Budgets & Expenditures, Customer Service & Client Relations, Client Reports, Customer Service and Engagement, Event Planning, CisionPoint, Vocus, and Microsoft Office.

Experience

1. Customer Success Enablement Manager

   monday.com

   Dec 2025 — Present · NY, US

   Supported the development of core AI methodology modules for 175+ CSMs globally, while owning the end-to-end design of adoption reporting. Currently supporting the cross-functional transition of tools for the global CSM organization; managing the change management strategy to ensure data integrity and team-wide proficiency.

Education

• University of Leeds

  Master of Arts (M.A.), English Literature (British and Commonwealth)

  2012 — 2013

• Francis Lewis High School

  Advanced Regents Diploma

  2003 — 2006

• Hunter College

  Bachelor of Arts (B.A.), English Language and Literature, General; Classical Studies

  2006 — 2010

Skills

• Social Media Marketing
• Microsoft Excel
• Office Administration
• Press Releases
• Microsoft Office
• Public Relations
• Blogging
• Social Networking
• Spanish
• Event Management
• English
• Event Planning
• Online Research
• Nonprofits
• Vocus
• Advertising
• Customer Service
• Cisionpoint
• Academic English
• Social Media
• Microsoft Word