Ferenc Csatlós

Head of Operations @Securian Financial

Des Moines, IA, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Aug 2022 — Present

Head of Operations @Securian Financial

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Accountable for end-to-end service and operations excellence across all business lines including Individual Life, Group Life, Individual Annuities, Retirement and the Financial Institutions Group. Responsible for overseeing all aspects of the entire customer lifecycle by providing service excellence through the delivery of consistent, high-quality, and cost-effective solutions. Functions including customer service contact center, claims and benefits administration, inforce administration, life and annuity new business, licensing, compensation processing, individual life and group underwriting, medical underwriting, customer solutions and optimization.

EDUCATION

N/A

The University of Toledo

BBA, Computer Information Systems (CIS) & Operations

N/A

The University of Toledo

Master of Business Administration - MBA, Concentration on Finance

SKILLS

Business Process ImprovementTrainingSdlcVisioVendor ManagementLean Six SigmaLeadershipCall CentersForecastingBudgetsCoachingTeam LeadershipStrategyProperty & Casualty InsuranceSix SigmaPerformance ManagementBudgetingCustomer ServiceBusiness IntelligenceCall Center LeadershipProcess ImprovementContinuous ImprovementProject ManagementOperations ManagementBusiness AnalysisSoftware Development Life Cycle (Sdlc)Business ProcessResource ManagementTeam BuildingCall Center TechnologyChange ManagementExecutive ManagementInsuranceProgram ManagementPmoProject Portfolio ManagementWorkforce ManagementContact CentersStrategic PlanningCall Center

ABOUT FERENC CSATLÓS

My expertise in simplifying complex issues by blending business experience with Lean Six…

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