Fifi Croffie
Change Management Engineer @ Hewlett Packard Enterprise | Linux System Administrator
- Role
- Help Desk Support Specialist (Evening Night Shift) at Bumblebee Sports Academy
- Location
- Laurel, MD, US
- LinkedIn followers
- 500 followers
About Fifi Croffie
My role as a Linux System Administrator and Change Management Engineer centers on deploying critical updates and managing server infrastructures to bolster client operations. Mastery in Compute and Storage technologies, coupled with ITIL frameworks, enables me to deliver streamlined change management for large-scale environments effectively. The utilization of automation tools for rollout changes and resolving complex hardware and software issues has been a cornerstone of my contributions. Our team\'s dedication to upgrading systems, such as vSphere OS and RedHat Enterprise Linux, ensures optimal performance and security compliance for our valued customers.
Experience
Help Desk Support Specialist (Evening Night Shift)
Sep 2020 — Present · Fort Meade, FL, US
Lead Tier I and II Help Desk team and utilize related experience to support help deskoperations. Ensure that all phases of help desk support are properly coordinated, monitored,logged, tracked, and resolved appropriately.• Maintains a Software Support Activity Report which will be used to track and report system andapplication support, incident, and problem tickets as well as the resolution of those tickets.• Update Known Error Database for ticket tracking.• Provides Level 1-3 support for escalated incidents, and perform proactive near-real-time systemmonitoring that is applicable to the DISA Storefront solution/application(s), requiring DISA• Storefront application-specific knowledge and reach-back to Oracle, as necessary, to resolveproduct issues.• Provides Government with recommendations to reduce or eliminate unnecessary work andreduce number of handoffs and volume of Level 2/3 incidents.• Provides Level 2 support to include but not limited to the following activities.
Education
The Universities at Shady Grove
Bachelor of Science, Human Resources Management/Personnel Administration, General
Montgomery College
Associate's degree, General Studies
2005 — 2008
Montgomery College
Certificate of Undergraduate Studies, Business Administration and Management, General
University of Maryland Global Campus
Bachelor's degree, HR Management
2008 — 2012
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.