Francois C.
Senior Customer Success Manager @SightCall
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WORK HISTORY
Senior Customer Success Manager @SightCall
Boulogne-Billancourt, FR
SightCall is the world\'s leading cloud platform for Live Visual Support. As a Senior Customer Success Manager, I am the main point of contact of our EMEA Enterprise accounts (mainly Field Service, Insurance, and Customer Service customers) from the onboarding phase to the renewal : This role encompasses the following tasks but not limited to- product demo- user training- be the customer advocate towards our product team- identify growth opportunity- manage renewals- inform customers about latest product development- organize Client Business Reviews
EDUCATION
IAE Metz School of Management
Master's degree, Management Franco-Allemand
Technische Universität Dresden
Master's degree, History and German
SKILLS
ABOUT FRANCOIS C.
I am a Senior Customer Success Manager at SightCall, the world\'s leading cloud platform for Live Visual Support. With over five years of experience in SaaS, e-commerce, conversational commerce, and remote video support, I help enterprise clients across EMEA achieve their business goals and optimize their customer experience through innovative solutions.My core competencies include product demo, user training, customer advocacy, growth opportunity identification, renewal management, and client business reviews. I also have strong skills in chatbots, data analytics, content management, and SEO, which I acquired and applied in my previous roles at iAdvize, Statista, and Savings United. I am passionate about enhancing the digital experience of online shoppers and empowering customer service teams with cutting-edge technology.I am fluent in French, English and German.
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