Christian C.
Emergency Service Representative Advisor Ii @Concentrix
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WORK HISTORY
Emergency Service Representative Advisor Ii @Concentrix
Toronto and Hamilton, ON, CA
Respond to emergency assistance requests from users via a dedicated device- Gather essential details from users and coordinate with the appropriate Public Safety Answering Points- Provide pre-arrival instructions and post-dispatch support, where legally permitted- Receive comprehensive training and certification for handling police, medical, and fire emergencies- Ensure the highest level of service, offering expert support and a reassuring presence to individuals in distress.
EDUCATION
Shaw Academy
Digital Marketing
Shaw Academy
Diploma
Penn Foster University
Telecommunications Technician
SKILLS
ABOUT CHRISTIAN C.
Skilled Bilingual service desk analyst and IT manager with 10+ years of experience in technical support and IT systems management. Proven ability to deliver exceptional customer service and resolve complex hardware and software issues in high-pressure environments. Experienced in cloud services, digital marketing, with a strong focus on enhancing operational efficiency and user satisfaction. Committed to leveraging bilingual communication skills to support diverse client needs in remote settings.
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