Fernando Cavalcanti
Bilingual Insurance Advisor, Personal Lines @Td Insurance
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WORK HISTORY
Bilingual Insurance Advisor, Personal Lines @Td Insurance
Provide personalized insurance advice to clients across auto and residential lines, ensuring coverage aligns with individual needs and risk profiles.• Build long-term relationships through proactive communication, empathy, and trust-based service that enhances customer loyalty and retention.• Deliver efficient, first-contact resolution for client inquiries, demonstrating strong product knowledge and a customer-first mindset.• Navigate multiple systems to process policy changes, claims assistance, and billing inquiries with accuracy and attention to compliance standards.• Collaborate with internal teams to identify process improvements that optimize customer experience and service delivery efficiency.
EDUCATION
Centro Universitário FMU | FIAM-FAAM
Bachelor of Laws (LL.B.)
ABOUT FERNANDO CAVALCANTI
Bilingual insurance and risk management professional with solid experience in underwriting, client advisory, and legal analysis. Skilled at assessing risks, developing policies, and ensuring compliance with accuracy and attention to detail.I combine analytical thinking with a client-first mindset, building trusted relationships, providing tailored insurance solutions, and supporting sound decision-making in fast-paced, multicultural environments. Currently pursuing my CIP (Chartered Insurance Professional) designation and holder of the OTL license (Ontario).Core Skills: Risk Assessment • Underwriting • Client Advisory • Policy & Contract Analysis • Regulatory Compliance • Claims Evaluation • Negotiation • Problem-Solving • Communication (English & French) • Customer Relations
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