Frank Beyrodt
Director of Customer Care and Service Business Emea @Dzs
Signup · Get unlimited contacts
WORK HISTORY
Director of Customer Care and Service Business Emea @Dzs
Hannover, DE
EDUCATION
Universität Rostock
German University Diploma
SKILLS
ABOUT FRANK BEYRODT
Experienced leader in service operations, customer care, and business management across EMEA, with a strong track record of developing and leading customer support organizations, managing a team of up to 20 support engineers to consistently deliver outstanding customer experience. Skilled in driving KPI-based service level agreements, identifying and closing new service business opportunities, and fostering collaboration across product management, engineering, sales, and marketing. Proven success in building and revitalizing support services and customer success to boost customer satisfaction, retention, and value realization. Trusted relationship builder at all levels (operational, expert, and executive) with diverse customer organizations across the EMEA region. Additional expertise includes OEM and technology partnerships, strategy and portfolio development for next-generation optical access solutions, and regional business leadership in the Middle East, APAC, and Europe. Strong background in quote-to-cash process optimization, agile product and lifecycle management, proposing-to-win sales methodologies, and feature management. Well-versed in intercultural collaboration and media communication techniques.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.