Fayyaz Shah
Chief Operating Officer @Metcloud
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WORK HISTORY
Chief Operating Officer @Metcloud
Birmingham, GB
Lead operational performance, service delivery, financial oversight, and cross-functional leadership across managed IT, cloud, and cybersecurity services- Lead operational delivery across managed IT, cloud, and cybersecurity services, ensuring strong service performance, resilience, and customer outcomes- Own a £3m annual budget and support delivery across a £6m contract portfolio- Oversee the roadmap and continued development of the Cyber Secure Sovereign Cloud Platform, supporting customer security posture, resilience, and compliance- Translate strategy into execution by standardising service delivery, strengthening operational controls, and improving efficiency across teams and workflows- Drive commercial and operational performance, contributing to 15% year-on-year revenue growth and 100% customer retention- Provide governance, risk, compliance, and business continuity leadership across services and operations, including alignment to ISO 27001, ISO 9001, and DCC requirements- Lead and develop a 25-person cross-functional team, building a high-performance culture through coaching, clear objectives, and practical operating discipline
EDUCATION
Birmingham City University
Executive MBA
Microsoft
MCSA, Windows Server 2016
Hewlett Packard Enterprises
Certified Professional, Hybrid Cloud Solutions
Microsoft
MCSE, Core Infrastructure
Alexos
Prince2 Certified, Project Management
Microsoft Advanced Apprenticeship
Diploma, MCP, Information Technology
Joseph Chamberlain Sixth Form
A Level, Computing, Maths, Accounting, Business Studies
ABOUT FAYYAZ SHAH
I am a senior operations and technology leader with 16+ years of experience across managed services, cloud infrastructure, cybersecurity, and service delivery in regulated environments.including financial services, legal, and critical national infrastructure.At METCLOUD, I lead operational delivery across managed IT and security services and oversee the continued development of our Cyber Secure Sovereign Cloud Platform. My focus is on scaling service delivery, improving operational performance, strengthening governance and resilience, and supporting commercial growth through long-term client relationships and high service standards.My background spans cloud infrastructure, cybersecurity, service operations, and business transformation. I work across Microsoft Azure and Microsoft 365, identity and access management, endpoint management, security operations, virtualisation, backup and disaster recovery, and enterprise monitoring. Alongside technical leadership, I bring strong experience in stakeholder engagement, operational planning, and aligning technology delivery with business goals.I began my career through the Microsoft Apprenticeship Network and have continued to invest in professional development, including completing an Executive MBA with Distinction and gaining multiple Microsoft and infrastructure certifications.Outside of my core roles, I support charities in strengthening their technology foundations and mentor early-career professionals as they develop into confident technology leaders.
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