Fayyaz Motorwala
Global BPO Leader for Tech - Retail - Travel - BFSI | Driving Growth, Enhancing CX, and Building High-Performing Teams | Expertise in Digital Transformation and Scaling Operations for International Markets
- Role
- Sr Director - Center Head at Sutherland
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Fayyaz Motorwala
Transforming BPO Operations | Innovating Through Automation & Strategic LeadershipWith over 20+ years of experience in BPO, I excel in driving operational transformation and building customer-centric solutions. My focus is on leveraging automation, data-driven insights, and process optimization to create sustainable growth and elevate customer experiences.Key Strengths:Strategic Automation: Spearheading initiatives that integrate cutting-edge technology to streamline workflows, enhance service delivery, and improve key performance metrics.Operational Excellence: Proven ability to optimize complex processes, resulting in increased efficiency, reduced costs, and enhanced customer satisfaction.Leadership & Team Development: Passionate about building high-performing, agile teams that thrive on innovation, collaboration, and continuous improvement.Customer Experience Transformation: Adept at translating customer needs into actionable strategies that drive loyalty and long-term business success.I’m driven by the challenge of transforming operations and leading change in fast-paced environments.
Experience
Sr Director - Center Head
Apr 2021 — Present · Bhopal, IN
Education
Swami Vivekanand Subharti University (SVSU), Meerut
Master of Business Administration - MBA, Human Resources - Information system
Skills
- Employee Management
- Performance Management
- Financial Services
- Crm
- Itil
- Call Centers
- Business Development
- Workforce Management
- Process Improvement
- Outsourcing
- IT Service Management
- Account Management
- Change Management
- Help Desk Support
- Service Excellence
- Client Communications
- Customer Service
- Service Quality
- Hardware Support
- Business Process Improvement
- Computer Hardware
- Transition Management
- Vendor Management
- Service Delivery
- International Ngos
- Technical Support
- Business Analysis
- Management
- Program Management
- Leadership
- Offshoring
- Contact Centers
- Client Services
- Direct Sales
- People Management
- Customer Relationship Management (Crm)
- Project Management
- Team Leadership
- Production Support
- Operations Management
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