Fayyaz Patavegar
Regional IT Support Manager Amazon India Apac @Amazon Web Services (AWS)
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WORK HISTORY
Regional IT Support Manager Amazon India Apac @Amazon Web Services (AWS)
Hyderabad, IN
I lead enterprise-scale IT service delivery and end-user computing operations across India and APAC, supporting more than users in India and users across 14 APAC countries. My role focuses on ensuring consistent, secure, and high-performing IT operations while aligning regional technology services with Amazon’s global infrastructure standards and operational excellence framework.I oversee a 150+ member technology organisation, managing multiple leadership layers responsible for infrastructure support, IT logistics & warehousing operations and enterprise device lifecycle management. In parallel, I manage a $60M technology portfolio ($40M CAPEX /$20M OPEX), driving strategic planning, vendor governance, and infrastructure investments that enhance operational scalability and cost efficiency.One of my key initiatives included establishing a sq. ft. centralised IT Warehousing & Logistics hub, enabling nationwide hardware lifecycle management and strengthening asset governance. I also led the ServiceNow IT Asset Management transformation, migrating assets from legacy systems while significantly improving CMDB accuracy, lifecycle transparency, and operational visibility across the APAC technology ecosystem.
EDUCATION
MBA IT
MBA, IT
Kolhapur Jobs
Bachelor's degree, Electrical and Electronics Engineering
B.E Electronics
B.E, Electronics
SKILLS
ABOUT FAYYAZ PATAVEGAR
I am a Senior IT Service Delivery and Digital Infrastructure leader with 25+ years of experience driving enterprise IT operations, infrastructure transformation, and global service delivery across E-Commerce, BFSI, Logistics, Manufacturing, and Managed Services sectors.Throughout my career, I have led global technology organisations of 300+ professionals, managed technology portfolios exceeding $60M, and delivered scalable, secure digital platforms supporting users across multi-country environments. My focus has consistently been on building resilient IT ecosystems that align technology strategy with business growth and operational excellence.My expertise spans IT service delivery transformation, enterprise infrastructure modernisation, ITSM governance, and automation-driven operations. Leveraging frameworks such as ITIL and ISO 27001, I have helped organisations enhance service reliability, strengthen security posture, and optimise operational costs while maintaining enterprise-scale performance.I have led strategic initiatives including data centre consolidation, AI-enabled service desk transformation, enterprise IT asset governance, and cloud readiness programs, delivering measurable improvements in efficiency, lifecycle visibility, and operational resilience.As a technology leader, I focus on translating complex technology challenges into structured delivery programs, aligning executive stakeholders, global vendors, and cross-functional teams to achieve strategic outcomes. I am passionate about building high-performing global teams and enabling organisations to scale through modern, secure, and future-ready technology environments.Thank you for visiting my profile!You can contact me at f••••••••@gmail.com
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