Fay MacDonnell

About Fay MacDonnell

I thrive on helping teams untangle complexity between ideas, strategy, and action.For me, the real excitement isn’t just about finding a solution—it’s about getting to the root of the problem and guiding teams through that discovery process. I help teams reframe challenges, challenge assumptions, and explore new perspectives, so they don’t waste time solving the wrong thing.I bring structure to ambiguity, making sense of scattered ideas and facilitating conversations that turn confusion into clarity. I create spaces where teams feel safe to experiment, test ideas, and iterate—instead of getting stuck chasing the ‘perfect’ solution too soon.My sweet spot is in the early stages of problem-solving—helping teams break through roadblocks, generate fresh ideas, and prioritize what’s worth exploring further. Once a direction is set, I step back, knowing they have the mindset and momentum to move forward.Always open to conversations about facilitation, experience design, and creative problem-solving—let’s connect!

Experience

1. Assistant Director Business Operations

   Cambia Health Solutions

   Sep 2025 — Present · Portland, OR, US

Education

• Washington State University

  Bachelor of Arts (BA), Sociology

  2005 — 2007

Skills

• Team Building
• Management
• Operations Management
• Sales Management
• Training
• Customer Satisfaction
• Customer Retention
• Customer Service
• Profit
• Public Speaking
• Inventory Management
• Leadership
• Account Management
• Marketing
• Solution Implementation
• Sales
• Project Management
• Sales Process