Faye Ngai

About Faye Ngai

Results-driven supply chain management professional with 20 years of experience in global sourcing, QA & compliance, product development, production, and vendor management. Proven track record of successfully overseeing end-to-end business activities, from strategic sourcing initiatives to ensuring on-time final delivery. Established and nurtured robust relationships with hundreds of suppliers across diverse industries. Successfully managed suppliers in 10+ countries, contributing to a 50% increase in annual revenue. Recognized for creative problem-solving abilities, consistently ensuring seamless production processes.

Experience

1. Head of Qa Compliance, Sourcing and Production, Hbc Division

   Quest Basics Corp

   May 2020 — Present · Brooklyn, NY, US

   Lead the initiation and development of a new division HBC, expanding the product line with launching 100+ new SKUs.• Personally handle major projects and bids, overseeing private label business for esteemed customers, contributing to a 50% increase in annual revenue since 2023.• Manage a dedicated Sourcing and Production Team in both New York and China.• Develop and maintain strong vendor relationships, negotiate first-cost and payment terms with manufacturers, resulting in an average reduction of 10-12% in vendors\' purchase order costs.• Weekly meeting with the product development and sales teams to discuss new product ideas and project requirements.Collaborate with sales teams to ensure project alignment with margin goal and deadlines.• Develop and execute SOPs, KPIs, and a scorecard system for monitoring team and supplier performance.• Approve copies and claims for product packaging to ensure they are compliant with the rules and regulations.• Liaise with major labs and customers\' QA teams to address and resolve quality and compliance issues.• Attend key trade shows to explore new business opportunities and stay abreast of market trend.

Education

• Guangdong University of Foreign Studies

  Bachelor's degree, International Business/Trade/Commerce

  1997 — 2001

Skills

• Shipping/Receiving/Freight Forwarding
• Production Scheduling
• Fashion
• Product Development
• Purchasing Management
• Quality Assurance
• Global Sourcing
• Management
• Pricing
• Trend Analysis
• Big Box Retailer Operation & Standards
• Negotiation & Persuasion
• Merchandising
• Production Management
• Customs Clearance & Documentation
• Customer Service
• Vendor Management
• Cost & Profit Analysis