Fayaz Ansari

About Fayaz Ansari

An immediate joiner IT Professional seeking a job opportunity and providing professional services to anorganisation with an experience of 2+ years in BFSI Domain, application supportensuring effective back-end and front-end function of the application.Providing Secondlevel analysis such as L1 and writing SQL queries,linux commands,analysing application logs,Maintaining documents for resolution of issues, monitoring UPI/IMPS transaction andensuring the flow of software application functionality and suggesting improvements.

Experience

1. Application Support Engineer

   Clover Infotech

   Oct 2022 — Present · Mumbai, IN

   Engineer Technical support L1Here my role is to support the account opening application, Gold loan and Two wheeler loanapplications of CSB Bank on the client\'s side.Working on account opening, Gold loan and Two wheeler loan applications, supporting CSBBank branch employees by solving service requesttickets on service now & ITSM and solving applications issues which was faced by users byrectifying and analysing issue in UAT and using SQL queries,Linux commands and assisting branchusers through calls and emails there are CSB Branches all over PAN India.Doing Application health check sanitychecking, writing SQL Queries, checking logs using Linuxcommands, checking database request and response and escalating High level issues to vendorteam andfollowing up with the vendor and getting the issue resolved.Sharing data as per requirement at morning and evening by runningPLSQL Queries and raise a ticket on the ITSM Ticketing tool for update query execution and get itexecutedfrom the DB team.Monitoring UPI/IMPS transaction by checking success and failure count, if failurecount increases then checking issues on logs and by running plsql queries providing first level of analysis and informing the vendor Lcode team.

Education

• Guru Nanak College

  Bachelor of Science - BS

  2018 — 2021