Fayaz Ahemed Jh
Customer Success Manager @Koenig Solutions Pvt. Ltd.
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WORK HISTORY
Customer Success Manager @Koenig Solutions Pvt. Ltd.
Serve as the main point of contact for customer accounts post-sale, ensuring a seamless onboarding and long-term engagement.*Drive product adoption and usage by understanding client needs and aligning them with our offerings.*Analyze customer data and feedback to improve satisfaction, retention, and upsell opportunities.*Collaborate cross-functionally with sales, product, and support teams to advocate for customer needs and deliver value.*Proactively identify and resolve customer issues, ensuring a high level of satisfaction and loyalty.Worked closely with clients to understand their training/product needs and translate them into tailored solutions.*Acted as the single point of contact for learners, similar to a customer success/product ops role.
EDUCATION
Brindavan College of Engg., BANGALORE
Bachelor of Engineering - BE, Civil Engineering
ABOUT FAYAZ AHEMED JH
As a Customer Success Manager at ZaranTech, my primary focus lies in empowering IT…
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