Fawad Zafar

About Fawad Zafar

Over 13+ years of ServiceNow Development, Administration, Optimization and…

Experience

1. Sr Servicenow Developer

   Unisys

   Oct 2018 — Present

   Worked with multiple teams across the company and conducted cross team analysis.\\\\n Worked on three integrations.\\\\n Involved in the instance upgrade from Rome to San Diego.\\\\n Created Scripted Rest APIs.\\\\n Create and maintain API and data integration processes between ServiceNow and other services.\\\\n Created external web services using SOAP Messages and REST.\\\\n Worked on JDBC Extracts, SQL queries, Data sources, external connectivity using SN data source, Web services, Email integrations etc.\\\\n Designed many catalog items out of which few catalog items involve integration using SOAP Web services, Restful API.\\\\n Worked on modification of sensors to map CI, application and CI relationships.\\\\n Worked on service mapping to define business services.\\\\n Troubleshoot the discovery and mapping process as well as create new discovery patterns.\\\\n Configured Discovery Schedules and Worked on Discovery and set up mid servers and check for the connectivity.\\\\n Using scheduled discovery to discover VDI or computer and mapping to user profile.\\\\n Troubleshoot ITSM issues and Integration related work such as CMDB, LDAP and Network Automation.\\\\n Development of requirement integration components (SSO, LDAP, SOAP).\\\\n Implementation experience of Event based integrations like Mid Servers, TEC, and Web Services.\\\\n Creating the UI pages and using them in catalog items.\\\\n Implemented HRSM from scratch.\\\\n Implemented custom application for onboarding using Lifecycle Events.\\\\n Developed custom portal for pre-hire and Day 1 experience for manager and employee.\\\\n Incorporated catalog items and other HR services into the onboarding lifecycle events.\\\\n Created surveys as part of onboarding.\\\\n Created notifications to be automatically triggered to all the parties related to onboarding.\\\\n Developed security around visibility of profile, cases, etc.\\\\n Implemented HR related experience packs for COVID-19.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n