Fauzia Stanyard
Chief Operating Officer @Blume
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WORK HISTORY
Chief Operating Officer @Blume
Manchester, GB
We are the UK’s leading marketing collective for personal injury and clinical negligence law firms. We generate high-quality, fully vetted leads at scale, streamlining new client acquisition so lawyers can focus on delivering great service.Guided by lawyers and powered by data insight, we help law firms succeed and grow more efficiently, and with greater confidence.My role is to define and deliver Blume’s customer care and telesales strategy within a highly emotional category –both to lead and develop internal contact and telesales teams, and to ensure that customer journeys are seamlessly integrated, taking overall responsibility for conversion through this channel. In addition, it\'s to lead the People & Culture team and drive the Blume values across all employees for us to bring our best selves to work.
EDUCATION
University of Mumbai
Bachelor's degree - Physics and Computer Sciences, Physics
ABOUT FAUZIA STANYARD
I lead customer, commercial and operational performance in regulated environments, with a focus on building scalable customer and people-led operations that deliver consistent results.My experience spans financial services, telecoms, utilities and retail, where I’ve held senior leadership roles responsible for large-scale customer operations, revenue performance and regulatory accountability, including FCA-controlled functions.I specialise in stabilising and scaling performance particularly in environments where growth, complexity and customer sensitivity intersect. This typically involves improving conversion, strengthening early tenure stability, and building leadership capability to drive consistent execution.Across my career, I’ve delivered results by focusing on a few core principles:Clear ownership and accountabilityStructured, repeatable operating rhythmsStrong leadership presence on the groundAligning people performance directly to commercial outcomesI’m particularly experienced in high-volume customer operation environments, where recruitment, onboarding and retention are critical drivers of both customer experience and profitability.My approach is simple: build strong teams, create clarity in how performance is managed, and ensure the operation delivers consistently.
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