Fausto Gonzalez Morales

Customer Experience Specialist Connections @Air Canada

Vancouver, BC, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Feb 2023 — Present

Customer Experience Specialist Connections @Air Canada

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Vancouver, BC, CA

Ensure passengers remain connected during operational disruptions for decision-making. Generate General Declarations to facilitate crew entry into countries with documentation requirements. Aid pre-boarding passengers by offering flight schedules and route details. Collaborate with Baggage Leads to ensure timely delivery of inbound and outbound baggage to customers\' final destinations. Execute pivotal decisions to ensure the smooth operation of Air Canada amidst disruptions and delays.

EDUCATION

N/A

Khan Academy

SQL: Querying and managing data, Data Modeling/Warehousing and Database Administration

2008 — 2013

Politécnico Grancolombiano

Degree Progam, Marketing & Publicity

N/A

Springboard

Data Analytics Career Track, Data analyst

2018 — 2019

Gastown Business College

Hospitality and Managment, Hospitality Administration/Management

2017

BrainStation

SEO, SEM & Analytics Course

SKILLS

Marketing StrategyMarketing CommunicationsMarketing AnalyticsSocial Media MarketingBrandingSocial MediaFacebookTwitterInstagramDigital MarketingIllustratorMicrosoft OfficeCustomer ServiceStrategic PlanningProject ManagementTrade MarketingProduct MarketingMicrosoft ExcelPowerpointEnglishSpanishLeadershipResearchTeamworkMicrosoft WordComunicaciones De MarketingGestión De ProyectosRedes SocialesMercadotecniaEstrategia De MercadotecniaMercadotecnia En Medios SocialesPublicidadServicio De Atención Al ClientePlanificación EstratégicaMarketing Digital

ABOUT FAUSTO GONZALEZ MORALES

Aviation operations and customer service professional with experience in airline ground…

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Fausto Gonzalez Morales — Customer Experience Specialist Connections at Air Canada in Vancouver, BC, CA | Unifers