Fausto Gonzalez Morales
Customer Experience Specialist Connections @Air Canada
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WORK HISTORY
Customer Experience Specialist Connections @Air Canada
Vancouver, BC, CA
Ensure passengers remain connected during operational disruptions for decision-making. Generate General Declarations to facilitate crew entry into countries with documentation requirements. Aid pre-boarding passengers by offering flight schedules and route details. Collaborate with Baggage Leads to ensure timely delivery of inbound and outbound baggage to customers\' final destinations. Execute pivotal decisions to ensure the smooth operation of Air Canada amidst disruptions and delays.
EDUCATION
Khan Academy
SQL: Querying and managing data, Data Modeling/Warehousing and Database Administration
Politécnico Grancolombiano
Degree Progam, Marketing & Publicity
Springboard
Data Analytics Career Track, Data analyst
Gastown Business College
Hospitality and Managment, Hospitality Administration/Management
BrainStation
SEO, SEM & Analytics Course
SKILLS
ABOUT FAUSTO GONZALEZ MORALES
Aviation operations and customer service professional with experience in airline ground…
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