Fausto Briosa
Enterprise Customer Success | Strategic Account Management | SaaS & AI Enablement | Cross-Functional Change & Growth | Fluent in PT, EN, FR, ES
- Role
- Team Lead & Principal Customer Success Manager - Strategic Accounts at HubSpot
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
Experience
Team Lead & Principal Customer Success Manager - Strategic Accounts
Oct 2022 — Present · Brooklyn, NY, US
Lead enterprise adoption, execution, and technical enablement of HubSpot’s SaaS solutions for Fortune and strategic clients, consistently driving product adoption and measurable business outcomes.Architect and deliver change management and enablement programs, executing train-the-trainer initiatives for organizations of users, and equipping customers with best practices, industry benchmarks, and metrics for success.Present Quarterly Business Reviews (QBRs) and strategic briefings to C-level stakeholders, proactively mitigating churn and surfacing growth opportunities.Manage complex technical implementations, including CRM/data migrations and integration with customer proprietary tools and data stacks.Serve as a trusted consultant on AI/automation, advocating integration of HubSpot’s ML/AI features and helping clients leverage emerging technology in their go-to-market strategies.Lead cross-functional collaboration and knowledge-sharing across Product, Engineering, Sales, and Success; mentor team members; speak at industry and company events.
Education
Escola Superior de Hotelaria e Turismo do Estoril
Undergraduate, Tourism Management
2006 — 2009
Breda University of Applied Sciences
ERASMUS, Emerging Tourism Destinations, International Destination Branding, Marketing Management and Com.
2009 — 2009
Iscte - Instituto Universitário de Lisboa
Master International Management
2009 — 2010
Skills
- Product Development
- Social Media
- Business Development
- SEO
- Online Sales
- Strategic Partnerships
- Strategy
- E-Commerce
- Marketing
- Hotels
- Negotiation
- Marketing Management
- Sales
- Online Advertising
- Account Management
- Tourism
- Marketing Strategy
- Key Account Management
- Business Strategy
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.