Dorcas Fatunse
Salesforce Platform Analyst - for Canada Life Insurance @Tundra Technical Solutions
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WORK HISTORY
Salesforce Platform Analyst - for Canada Life Insurance @Tundra Technical Solutions
London, ON, CA
Led requirement-gathering sessions across multiple business units, documenting business needs and translating them into prioritized Salesforce enhancements aligned with enterprise goals.• Supported and administered Salesforce for users, maintaining strict data integrity, security, and compliance through optimized profiles, roles, permission sets, and sharing rules.• Partnered with developers, architects, and QA analysts to design functional and technical solutions, clarify requirements, and support end-to-end delivery.• Conducted detailed incident triage and root-cause analysis; resolved 95% of incidents within SLA, identifying recurring patterns and recommending long-term system improvements.• Increased user adoption by 25% through targeted training, release documentation, and proactive user engagement.• Participated in Agile ceremonies including sprint planning, backlog refinement, and UAT readiness to ensure timely delivery of enhancements.• Monitored system performance and integrations (MDM, DocuSign, Splunk), escalating risks and recommending optimization opportunities.Tech Stack: Salesforce CRM, JIRA, Confluence, SQL, SOQL, Workbench, Data Loader, Splunk, DocuSign, Microsoft Suite, SharePoint, Teams, MDM.
EDUCATION
University of Lagos
Bachelor's degree, Chemical Engineering
ABOUT DORCAS FATUNSE
Salesforce Business Systems Analyst with 5+ years of experience delivering complex Salesforce CRM solutions within highly regulated environments. Proven ability to lead requirement-gathering workshops, translate business needs into actionable user stories and functional specifications, and collaborate with architects, developers, and QA teams to design scalable, compliant solutions. Strong expertise in Salesforce configuration, data integrity, incident analysis, and process optimization. Adept in Agile/Scrum, backlog grooming, UAT planning, and cross-functional stakeholder management. Known for exceptional communication skills and the ability to bridge business and technical teams to drive system enhancements, adoption, and measurable business value.
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