Fatuma Omer

DEI Advocate | Human Being

Role
Customer Service Representative at Delta Air Lines
Location
Seattle, WA, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Fatuma Omer

Hi, my name is Fatuma! It\'s nice to meet you I am based in the Seattle, WA area, but am open to relocate for my new position and/or be completely remote. I was most recently a Software Engineer at Microsoft, but am open to Software Engineering, Technical Support Specialist, Technical Writing, Information Technology, or other related positions. Here are some of my strengths organized into three categories, Developer, Interpersonal, and Technical skills: Developer Skills: Documentation Creation, Incident Response, Test-Driven Development, Automation of Administrative Tasks, Version Control (Git), Code Reviews, Cross-Functional Team Collaboration Interpersonal Skills: Customer Support Orientation, Problem Solver, Written and Verbal Communication, Process Improvement, Detail Oriented, Coalition Building, DEI Advocacy, Community Engagement Technical Skills: Python, Java, TypeScript, Javascript, HTML/CSS, SQL, Go, Microsoft Office, Google Workspace I’m open to both contract and full-time positions. I started my journey in computer science because I saw it as a way to harness my love of problem solving. During my undergraduate years amidst the pandemic and later at Microsoft, I grasped the significance of teamwork in tackling challenges and clear communication. Problem-solving fuels my passion, and I firmly believe that the ultimate answers always reside within PEOPLE. Understanding what drives them, their concerns, obstacles, and devising solutions that are both tailored and comprehensive—that\'s what motivates me to excel! When it comes to people-related issues, count on me for the solution.

Experience

  1. Customer Service Representative

    Delta Air Lines

    Jun 2025 — Present

Education

  • Scripps College

    Bachelor's degree, Computer Science

    2018 — 2022

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Fatuma Omer — Customer Service Representative at Delta Air Lines in Seattle, WA, US | Unifers