Fatima Ella In Resources
Community Team Lead @Creative Support
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WORK HISTORY
Community Team Lead @Creative Support
Manchester, GB
Ensure that the care and support provided is truly personalised and delivered in accordancewith agreed care plans and customer preferences, enabling the achievement of planned outcomes.Collaborate positively with the families of the people we support, colleagues, Care Managers, health professionals and other stakeholders.Provide direct care and support and carry out home care calls as required. This could involve the provision of personal care, health related tasks, support with daily living, administeringmedication, moving and handling, household tasks and general emotional support. In addition toproviding direct care: Quality visits to service user homes to assess their satisfaction and the quality of serviceprovision Medication compliance checks Audits of care records in the home and office Direct observations of staff practice Staff supervision and appraisals Induction and coaching of staff Taking part in service user reviews Following up any concerns and reinforcing good practice Promoting excellent customer care to your service users, their families and otherstakeholders Ensuring that we provide reliable, consistent, high quality care which meets internal,commissioner and CQC quality standards1. To support the Registered Manager to provide a personalised, high quality Living Well at HomeService which meets the expectations of the contract, the service specification, agreed qualitystandards Creative Support, the Council and CQC. You will ensure that the highest level ofcustomer service and satisfaction is achieved.2. To coordinate the delivery of care to a defined group of service users, ensuring that theyreceive a consistent and personalised service which meets their identified needs, respects theirchoices and preferences, builds on their strengths and assets, promotes their wellbeing andmaximises their independence.
EDUCATION
The University of Salford
MSc Human Resource, Human Resources Management/Personnel Administration, General
Institute of Administrative Management UK
Diploma, Business Administration, Management and Operations
The University of Salford
Master's degree, Human Resources Development
The University of Salford
Bachelor of Science (BSc), Human Resources Management and Services
Central Limerick College
Diploma, Early Childhood Development
SKILLS
ABOUT FATIMA ELLA IN RESOURCES
Major part of my career has been in administrative management, customer service and early…
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