Fatimata Diawara

Customer Support Project Manager Printing @HP

Meudon, FR

Leading a firmware update campaign covering printers (60+ key account customers) to improve performance, availability, and security.Main responsibilities:• 🧩 Defined project scope: built the business case, set objectives, methodology, deliverables, and overall planning.• 🤝 Coordinated across commercial teams, technical consultants, remote support, direct clients, and HP partners at both national and international levels.• Created a hybrid dashboard (Excel/Power BI) to monitor update progress, while also supporting global project tracking.• 🧮 Analyzed printer fleets: assessed device types, volumes, age, and customer environments (local and global accounts).• Maintained ongoing communication with account teams (Sales, Account Managers) and IT stakeholders to resolve complex cases and ensure alignment.• Analyzed the financial impact of the campaign: operational gains, incident reduction, and ROI demonstration.• Proactively managed risks and delivered regular reporting (dashboards, steering meetings, sponsor updates, etc.).• Provided strategic recommendations post-campaign on national firmware management

EMLV - École de Management Léonard de Vinci

Master Bi-Cursus Digital Marketing & Data Analytics

SKEMA Business School

Spécialized Master's in Artificial Intelligence & Project Management

Paul Lapie High-school

High school diploma, Litterature

IIM Digital School

Master Bi-Cursus Digital Marketing & Data Analytics

CY Cergy Paris Université

Applied Foreign Languages Degree