Fatima Saldivar Alcalde
Social Media Strategist | Content Marketing | Community Engagement | Digital Marketing I Data-Backed Storytelling
- Role
- Mdu Growth Specialist at Sonic
- Location
- San Jose, CA, US
- LinkedIn followers
- 500 followers
About Fatima Saldivar Alcalde
Bilingual social strategist with 10+ years driving brand growth across the U.S. and Latin…
Experience
Mdu Growth Specialist
Apr 2025 — Present · San Jose, CA, US
Expanded fiber network reach by converting visits to MDU into new service activations, contributing to 7% in Q2 subscriber growth.Achieved a customer satisfaction score (CSAT) of 92% by delivering empathetic, clear support in a high-volume, non-scripted sales environmentActed as a trusted advisor to Spanish-speaking MDU customers, closing 15+ monthly sales by matching product features with household needs.
Education
Instituto Tecnológico y de Estudios Superiores de Monterrey
MSc
2013 — 2015
Universidad Autónoma De Durango
Bachelor's degree
2002 — 2006
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