Fatima Kaba
Director, Training, Knowledge & Change Management @Sun Life
Signup · Get unlimited contacts
WORK HISTORY
Director, Training, Knowledge & Change Management @Sun Life
Toronto, ON, CA
Driving enterprise-wide enablement and operational excellence across Sun Life Financial Investment Services (SLFISI). I lead the modernization of training, knowledge, change management and quality programs to accelerate stakeholder readiness, strengthen adoption, and improve business performance.I set the enablement strategy and align OKRs, GTM priorities and operational goals to deliverer measurable outcomes. This includes modernizing learning delivery, establishing enterprise KPIs and analytics and building scalable frameworks for Knowledge, Change and Quality.
EDUCATION
Ryerson Universtiy
Bachelor of Applied Arts
ABOUT FATIMA KABA
I lead at the intersection of enablement, change, and execution, helping organizations turn complex transformations into real adoption, confident performance, and measurable business results.I am typically brought in when learning is fragmented, change initiatives stall, or technology investments are not translating into value. My work focuses on rebuilding enablement ecosystems from the ground up, aligning enablement, learning and development, knowledge, and change into a single outcome-driven operating model that accelerates speed to proficiency and sustained adoption.With 15+ years of experience operating at enterprise scale, I have architected and operationalized global enablement and change frameworks that support evolving business models, GTM priorities, and technology transformations. I don’t treat change as a workstream or learning as content delivery. I design enablement as a mechanism through which change actually happens.My leadership approach is grounded in:• Translating complex product, process and system transformations into clear, actionable experiences• Embedding adoption, accountability and performance into day-to-day workflows• Building high-performing, cross-functional teams that move from order-taking to ownership• Using data to expose knowledge gaps, prioritize effort and demonstrate business impactI have led large-scale rebuilds across regulated and high-stakes environments, partnering closely with product, technology, operations and business leaders to ensure enablement is not an afterthought, but a strategic lever.More recently I have focused on operationalizing Generative AI within enablement and knowledge ecosystems, using it to streamline content curation, accelerate access to information, reduce friction in the flow of work, and scale support without scaling cost. I view AI not as a novelty, but as a force multiplier for adoption, decision-making and execution.At my core, I am a transformation leader who brings clarity to complexity, momentum to stalled initiatives and structure to organizations ready to move faster. I thrive in environments where expectations are high, ambiguity is real, and the business needs enablement to deliver, not just support the results.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.