Fatima L.

About Fatima L.

DEI-focused leader with a strong background in both volunteer and community management, combining over a decade of experience in nonprofit organizations and the education industry. My expertise lies in launching operations, creating best practices, and building thriving communities. From leading a multi-national remote team to managing volunteer programs, I’ve driven results by fostering engagement, growing membership, and ensuring quality assurance across platforms. I’m passionate about diversity, inclusion, and building positive working cultures, which aligns with my ongoing service as Chair of Green Brook Youth Services Commission. Throughout my career, I’ve successfully collaborated across functional teams, delivering high customer satisfaction and fostering meaningful connections between people and organizations. My Strengths includes: • Volunteer Recruitment & Training • Business & Communities Engagement • Youth Empowerment • Needs Assessment • Cross-Generational Management • Vendor Relations Let’s connect and explore how we can improve the global impact! f••••••••@gmail.com

Experience

1. Senior Us Community Manager

   Brainly

   May 2021 — Present · New York, NY, US

   Senior US Community Manager | Brainly, Inc, Remote | May 2021– PresentAs a Senior Community Manager, I lead a remote, multi-national team to ensure the safety and educational quality of an online learning platform. I collaborate with various teams, including UX, growth, trust & safety, and data teams, to moderate high-risk content using machine learning insights. By deploying AI-driven prompts, I’ve improved response accuracy and quality while fostering a high-performing culture through mentorship, quality controls, and motivational strategies.I also develop and implement user growth and engagement strategies to drive retention and satisfaction. Leveraging data analysis, I craft SEO-friendly content guidelines and streamline approval processes for better quality assurance. Working closely with product and growth teams across 35 global markets, I ensure our strategies align with business goals and support our company\'s mission.Skills: Remote Team Leadership, Data-Driven Strategy, AI & Machine Learning Implementation, Content Moderation, User Engagement Strategies

Education

• Saint Joseph's University

  BA, International Relations, Political Science

  2001 — 2005