Fatima Desilva

About Fatima Desilva

I’m a collaborative and results-driven professional with extensive experience in connectivity solutions, partner support, and technical operations within the travel and hospitality tech space.Over the years, I’ve built a reputation for bridging the gap between technical and commercial teams — ensuring partners have the clarity and support they need to succeed. I thrive on solving complex challenges, managing high-stakes integrations, and preventing escalations by driving proactive communication and alignment.I’ve partnered with leading global brands, hospitality chains and home accommodation partners, working closely with development, connectivity, and customer relations teams to resolve technical mapping issues, commercial solutions, improve API integrations, and deliver seamless reservation and content flows.In my current role, I collaborate closely with Connectivity Partners to shape strategic business plans, support API integrations, and ensure seamless operational workflows. By bridging the gap between technical teams and business stakeholders, I help partners navigate complex systems, resolve critical issues, and unlock growth opportunities and help global connectivity partners implement innovative solutions while growing commercial opportunities.Known for my clear communication, relationship-building skills, and proactive problem-solving, I focus on creating value for partners and enhancing customer experiences. My goal is to combine strategy, technology, and hands-on execution to drive long-term success for both partners and internal teams.Core Strengths:Connectivity & API Integration ManagementPartner Relationship Management & Strategic PlanningCross-Functional Collaboration & Stakeholder AlignmentTechnical Troubleshooting & Operational ExcellenceDriving Commercial Growth & Business DevelopmentConnectivity partners include: Property Management Systems, Channel Management, Central Reservation Systems and Distributions Channels.

Experience

1. Connectivity Partner Business Manager

   Booking.com

   Mar 2019 — Present · New York, NY, US

Education

• Newbury College

  Associates, Hospitality

  1998 — 2001

Skills

• Food
• Online Travel
• Salesforce.com
• Online Research
• Hospitality
• Oscar
• Rooms Division
• Powerpoint
• Microsoft Excel
• Sabre
• Excel
• Hotel Management
• Property Management Systems
• Onq
• Hospitality Industry
• Food & Beverage
• Customer Service
• Reservation
• Sales
• Food
• Tourism
• Hotel Booking
• Lodging
• Hotels
• Reservations
• Onq Property Management
• Property Management
• Yield Management
• Front Office
• Selling
• Fqlive
• Problem Solving
• Hospitality Management