Fatima Akbani
Account Management | Partnerships Management | Banking Alliances | Payments & Fintech Operations | Project Management | Paytm | Ex–Razorpay | Ex–Pine Labs | Ex–HDFC Bank
- Role
- Assistant Manager at Paytm
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Fatima Akbani
Fintech operations professional with strong experience across enterprise payments, POS, and payment gateway support. At Razorpay, I built the Service Excellence (West) function and led a team managing strategic merchants.Currently at Paytm, I handle enterprise merchants end to end, including payments operations, settlements, escalations, and transaction issue resolution.Previously at Pine Labs, I managed government payment gateway merchants while driving smooth operations, timely settlements, and strong stakeholder coordination.I bring clarity, ownership, and process excellence to fast-moving fintech environments.
Experience
Assistant Manager
Sep 2025 — Present · Mumbai, IN
In my current role at Paytm, I manage strategic enterprise client relationships, focusing on driving business growth and ensuring seamless operations for key accounts. My responsibilities include: • Client Relationship Management: Cultivating and maintaining strong partnerships with large enterprise clients to understand their needs and deliver tailored solutions. • Business Development: Identifying opportunities for upselling and cross-selling Paytm’s suite of products and services to enhance client value. • Project Management: Overseeing the implementation of new campaigns and initiatives, ensuring alignment with client objectives and timely execution. • Cross-Functional Collaboration: Working closely with internal teams, including product and technology, to address client concerns and optimize service delivery. • Performance Monitoring: Tracking key performance indicators to assess the success of client engagements and drive continuous improvement.
Education
The Institute of Company Secretaries of India
company secretary, Banking, Corporate, Finance, and Securities Law
Dr. Ambedkar College, Nagpur
Bachelor of Commerce - BCom, Business/Commerce, General
2019 — 2022
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.